Autoresponder Management

What are Autoresponders?

Autoresponders in ThreadScribe are powerful tools designed to automatically respond to messages within specific channels, such as a dedicated #ask-ai channel in Slack. This feature allows ThreadScribe to monitor the channel and provide instant responses to any questions or queries posted, without requiring users to explicitly mention ThreadScribe via @ThreadScribe. By setting up an autoresponder, you can ensure that your team has immediate access to the information they need, enhancing productivity and reducing response times.

Configuring Autoresponders in ThreadScribe

Note

Autoresponders are available in our Business and Enterprise plans.

Follow these steps to configure autoresponders in the ThreadScribe admin interface:

1. Access the admin interface

   Navigate to the admin interface at https://app.threadscribe.ai and log in.

2. Create an autoresponder

   Click on Responders and then + Create Responders button

   

   You’ll be presented with a modal that allows you to select a channel. ThreadScribe will autorespond to all messages in this selected channel. Select the appropriate channel for your workspace (We suggest using something like #ask-threadscribe or #ask-ai).

   

   Click save and your channel should now be listed on the list of autoresponders.

   

3. Test your autoresponder

   In the channel you selected in Step 2, ask any question without mentioning ThreadScribe. You should see the eyes emoji (👀) and a response from ThreadScribe in seconds.